What is Helply?
Helply is an AI support agent for Discord communities. It helps your team handle support faster by answering questions inside tickets, threads, and channels using your server’s own context. Helply is designed to act like a real support teammate. It can respond, ask clarifying questions, and take basic support actions based on your configuration.What Helply is Built For
Helply fits servers that:- Receive frequent repeat questions
- Run support through tickets or forum posts
- Want faster first responses and fewer staff pings
- Need answers that stay aligned with their own docs and rules
What Helply Does Day to Day
Helply can:- Answer support questions in Discord
- Pull from your configured context sources such as documentation, files, and websites
- Suggest next steps and walk users through common fixes
- Escalate to staff when the request needs a human
- Keep support organized by helping resolve threads when issues are complete, including marking forum posts as resolved or closing out finished conversations when enabled
How Helply Learns Your Server
Helply does not “guess” how your server works. It relies on what you provide:- Server-specific documentation and context
- Configured behavior rules and limits
- Approved actions and escalation paths
What to Read Next
- Setup: connect Helply to your support channels and ticket flow
- Context Sources: what Helply can use to answer accurately
- Actions & Automation: resolving threads, closing tickets, and other workflows
- Credits & Usage: how usage is measured and optimized