What this page covers
Compare plans
Understand the differences between Free, Plus, and Pro.
Review billing options
Learn how monthly and yearly billing work.
Upgrade a server
See how server-specific upgrades work during checkout.
Manage subscriptions
View active subscriptions, payment history, and billing status.
Plan tiers
Helply currently offers three plan tiers.Free
Free
Best for testing or smaller communities.Free includes core automation and support workflows with lower limits.
Plus
Plus
Best for growing servers that need higher limits and stronger models.Plus adds more capacity, more advanced support features, and better customization.
Pro
Pro
Best for larger or more demanding communities.Pro gives you the highest limits, the strongest model access, and the most advanced controls.
Plan comparison
| Feature | Free | Plus | Pro |
|---|---|---|---|
| Context uploads | 6 files, up to 800 KB each | 10 files, up to 3 MB each | 20 files, up to 5 MB each |
| Helply credits per month | 2,000 | 30,000 | 80,000 |
| Model access | Fastest | Fastest and Smarter | Fastest, Smarter, and Smartest |
| Model reasoning | Medium | High | High |
| Behavior controls | No personality controls | Basic presets | Granular controls and advanced customization |
| AI issue summary on escalation | No | Yes | Yes |
| Analytics | No | Yes | Yes |
| Inactivity reminders | No | Yes | Yes |
| FAQ suggestions and responses | Yes | Yes | Yes |
| In-ticket memory | Yes | Yes | Yes |
| Auto-rename tickets | Yes | Yes | Yes |
| Auto-close tickets | Yes | Yes | Yes |
| Ticket transcripts | Yes | Yes | Yes |
| Forum support | Yes | Yes | Yes |
| Escalation notifications | Yes | Yes | Yes |
Billing intervals
Paid plans support both monthly and yearly billing. On the pricing page, you can switch between monthly and yearly billing before checkout.Upgrading a server
When you choose a paid plan, Helply asks you to select the server you want to upgrade. Only eligible servers appear in checkout. In general, that means:- Helply must already be added to the server
- You must have the required admin access for that server
- The server must be eligible for the selected upgrade
How billing works
Billing is managed per server, which means different servers can be on different plans at the same time. For example, one server can stay on Free while another runs on Pro. Plans renew automatically unless they are cancelled.Managing subscriptions
The Billing page shows your current paid servers and their subscription details. For each active subscription, you can view:- server name
- current plan
- billing interval
- subscription status
- expiration or end date, when available
Canceling and resuming
You can cancel a subscription from the Billing page. When cancelled, the subscription stays active until the end of the current billing period. After that, the paid plan ends. If a subscription is already set to end at period end, you can resume billing before it expires.Payment history
The Billing page also includes Payment history. This shows recent invoices and billing activity for plans you purchased, including:- server
- plan
- billing period
- amount
- payment status
Related pages
Usage
Track monthly credit usage and remaining balance.
Intelligence
Review model and reasoning settings by plan.
Behavior
Explore personality and model instruction controls.