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Forums Banner The Forums tab is where you configure Helply for forum-based support. Use this tab if your server handles support through Discord forum channels. Here, you can choose which forums Helply should monitor, define status flows, control inactivity handling, and customize how forum updates are shown.
Forum embed customization is a Plus / Pro feature. Learn more.

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What the Forums tab does

Choose forum channels

Select which Discord forum channels Helply should manage.

Filter by tags

Choose which forum tags Helply should respond in.

Track thread status

Define how resolved, unresolved, inactive, and escalated threads are handled.

Manage inactivity

Configure and customize the reminder and inactivity timing, as well as follow-up behavior.

Control locking

Decide when resolved or inactive threads should be locked automatically.

Customize updates

Adjust forum embeds, status messages, and button styles on supported plans.

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Settings reference

Forum channels

Start by selecting the forum channels Helply should manage.Once selected, Helply can use those forums for support workflows and apply the rules you configure in this tab.
Helply supports forum thread states for:
  • Resolved
  • Unresolved
  • Inactive
  • Escalated
You can map forum tags to each of these states so Helply can update thread status more clearly inside your workflow.Helply automatically applies the relevant forum tags. This makes it easier for staff and members to see what still needs attention, what has gone inactive, and what has already been resolved or escalated.
The Forums tab includes controls for thread locking behavior.

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Lock on resolve

Enable this if you want Helply to lock a thread when it is marked as resolved.

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Lock on inactive

Enable this if you want Helply to lock a thread when it is marked as inactive.These settings help keep solved or abandoned threads organized without requiring manual cleanup.
Helply can automatically follow up when a forum thread goes quiet.When Inactivity reminders are enabled, Helply can send a reminder after a set delay, then mark the thread inactive later if there is still no response.Reminders reset whenever a new message is sent.

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Reminder delay

Choose how long Helply should wait before sending an inactivity reminder.

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Inactive after

Choose when Helply should mark the thread inactive if there is still no reply after the reminder.This helps prevent old support posts from staying open indefinitely while still giving members a chance to continue the conversation.
The Forums tab also includes an unresolved helper flow.If Helply’s last answer did not solve the issue, you can configure a follow-up message that asks for more detail and optionally offers escalation to a human.This works well when you want Helply to keep the conversation moving without forcing users to start over.
Helply supports forum embed and button customization for forum workflows.This includes customization for:
  • main forum response embeds
  • reminder embeds
  • resolved and unresolved status embeds
  • inactive and escalated status embeds
  • human escalation embeds
  • unresolved helper embeds
  • status button labels and button styles
Forum embed customization is a Plus / Pro feature. Learn more.
On paid plans, you can customize embed titles, descriptions, colors, and status button styles to better match your server’s workflow and branding.
1

Select the forum channels Helply should manage

Choose the support forums where Helply should be active.
2

Map tags to your status states

Define how resolved, unresolved, inactive, and escalated threads should appear in your workflow.
3

Set inactivity timing

Choose when reminders should be sent and when quiet threads should become inactive.
4

Decide when threads should lock

Enable automatic locking for resolved or inactive threads if you want a cleaner forum workflow.
5

Customize the experience

On supported plans, adjust embeds and buttons so the forum flow matches your server’s tone and branding.

Overview

Configure core routing, support roles, and server-wide automation settings.

Context

Add the knowledge Helply uses when replying in forum threads.

Commands

Learn about forum-related commands such as /resolve and /unresolve.

Actions

Configure other support workflow behaviors and automation rules.