Features

Helply is an AI support bot for Discord that helps communities answer questions, manage support workflows, and keep responses grounded in their actual docs and server knowledge.

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Core support features

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AI support inside Discord

Helply can answer member questions directly inside your server and reduce repetitive support work. It is designed around support environments, so the core experience is centered on tickets, forum posts, and other help channels rather than generic chat replies. Helply also includes slash commands for asking questions, learning from messages, summarizing recent issues, and managing support flows.

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Smart routing for support channels

Helply can be configured to operate only where you want it. You can set it up for ticket channels, categories, and forum-based support flows, then adjust how it behaves in each space. This gives you control over where Helply is active, how it responds, and how it fits into your existing workflow.

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Knowledge-based answers with context

Helply answers questions using the information you provide instead of relying on generic replies. You can connect docs, notes, websites, and other context sources so responses stay grounded in your server’s actual information.

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Ticket and forum workflow support

Helply is built for actual support operations, not just question-and-answer use. It can support ticket-based workflows and forum-based workflows, including status handling, reminders, and escalation paths. For forums, Helply supports states such as resolved, unresolved, inactive, and escalated. This makes it easier to keep threads organized and prevent support requests from getting lost.

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Custom AI behavior

Helply can be customized to match the tone of your community. You can adjust emoji usage, personality, and custom response instructions so replies feel appropriate for your server. That makes it easier to shape Helply for different environments, whether you want something more professional, more friendly, or more direct.

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Model and optimization controls

Helply includes controls for model-related settings and response optimization. This gives you a way to balance quality, speed, and cost based on what your server needs. There is also a dedicated optimization area for FAQ settings and other efficiency-focused options.

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Command permissions and access control

Helply supports role-based command access. You can choose which roles are allowed to use each command and configure additional controls such as /ask cooldowns. This gives server owners more control over both member-facing commands and staff-focused commands.

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Analytics and visibility

Helply includes analytics tools that help you understand what is happening across your support system. This includes issue summary views and dashboard-level visibility into usage and activity. The dashboard also surfaces high-level stats such as AI responses, connected servers, and overall reach.

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Usage tracking

Helply tracks usage on a per-server basis so you can see how many credits have been used, how many remain, and when limits reset. This makes it easier to manage activity across communities and understand how heavily Helply is being used.

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Billing and plan management

Helply includes billing tools for managing paid plans across servers. You can view which servers are subscribed, access receipts, and manage subscription status from the dashboard.