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Commands Helply includes slash commands for asking questions, training its learning file, managing tickets and forum threads, and opening your dashboard.

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How command permissions work

Command permissions are managed in the Permissions tab of your server dashboard.
  • You can choose which roles can run each Helply slash command.
  • If you leave a command with no roles selected, access is limited to members with Manage Server.
  • You can also configure optional per-role /ask cooldowns in the same tab.
Read more here: Permissions

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Command reference

/ask

Ask Helply a question and get a private answer.Options
  • message - required: Your question for Helply
  • file - optional: A file or screenshot to include
Summarize recent human messages into Helply’s learning file.Options
  • channel - required: Channel containing the relevant discussion
  • focus - required: Short focus statement about what Helply should learn
  • messages - required: Number of recent human messages to scan, from 1 to 100
/train is a Plus / Pro feature. Learn more.
Add a quick manual note to Helply’s custom learning file.Options
  • note - required: Plain-text note Helply should remember
Show the most common ticket issues over a selected time window.Options
  • hours - optional: Number of hours to summarize, from 1 to 168
  • dm - optional: Send the summary to you in a DM
Hourly overviews must be enabled in the Analytics tab for /overview to work.
Overview analytics is a Plus / Pro feature. Learn more.
Close the current ticket and save a transcript.
Mark the current forum thread as resolved.
Mark the current forum thread as unresolved.
Get the link to your Helply dashboard.
Stop inactivity reminders in the current ticket.
Resume inactivity reminders in the current ticket.
Get help with how to use Helply.
By default, anyone can run this command.
Access the Helply Discord support server.
By default, anyone can run this command.

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Quick notes

/ask cooldowns

Set optional per-role cooldowns for /ask in the Permissions tab.

Role-based access

Command access can be customized per server in the Permissions tab.

Analytics requirement

/overview requires hourly overviews to be enabled in Analytics, which is only available on paid plans.

Plan limits

Some commands, including /train and /overview, are only available on paid plans.